FAQ
Nupi is a handloom saree brand dedicated to bringing North-East India’s rich weaves and traditions to the world. Each saree is handcrafted, unique, and made with love.
Simply select the saree you love, add it to your cart, and proceed to checkout. For Instagram/WhatsApp orders, you can DM us directly.
We accept [UPI, debit/credit cards, net banking]. Payment details will be shown at checkout.
Yes! We ship pan-India via trusted courier partners. Delivery usually takes 5–10 business days.
Yes, we deliver worldwide 🌍. International deliveries take 10–20 business days, depending on the destination and customs clearance.
We do our best to represent our products accurately. Since each saree is handcrafted and due to lighting/device screen differences, slight variations may occur — this makes every saree truly one-of-a-kind.
We do not offer returns or exchanges unless there is a genuine defect or wrong product delivered. For such cases, please contact us within [7 days] of delivery with an unboxing video/photo.
Once your order is shipped, we’ll share a tracking number with you via email/WhatsApp/SMS.
Yes, we can take select custom or bulk orders for weddings, events, or gifting. Please reach out to us directly for details.
• First wash: Dry clean preferred.
• Store in a cotton/muslin bag in a cool, dry place.
• Avoid hanging heavy sarees for long; instead, fold neatly.
• Do not expose to direct sunlight for extended periods.
Yes, every Nupi saree is authentically handwoven by artisans. We do not sell machine-made or powerloom products.
Yes 🎁. We offer special gift wrapping upon request. Perfect for festivals, weddings, or surprise gifts.
No – We are not offer cash on delivery as of now.
Sometimes courier or customs delays may happen beyond our control. We will assist you in tracking and ensuring safe delivery.
You can always reach us at:
📧 Email: NupibyNivedita@gmail.com
📱 Instagram DM: @nupibynivedita